Billionaire donors Laura and John Arnold support far more in Maryland than police surveillance
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National Treasury Employees Union

IRS phone service has left taxpayers on hold

IRS phone service has left taxpayers on hold

The Internal Revenue Service, which saw its workforce dwindle steadily from 2010 to 2015, says a modest budget increase has left it better equipped to respond to the tens of millions of Americans expected to call with questions during the just-opened tax season.

But compared to what?

The bar could hardly be lower, according to a recent General Accountability Office report that has elicited concern from lawmakers in Maryland and other states.

The tax-collecting agency, which saw its funding cut by 10 percent from 2010 to 2015, "provided the lowest level of telephone service during fiscal year 2015 compared to prior years, with only 38 percent of callers who wanted to...

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