It is advertised by the Imperial Irrigation District that when a street lamp is out to contact the district on its Web site and report it. However, how long does it take to replace a light bulb? Is this process prioritized by what neighborhood one lives in or by whom you know at IID? I live in a neighborhood that gets a lot of car traffic and foot traffic because it is so close to a city park, and I noticed a light is out. I reported the light was out in my neighborhood in early October, and I was pleased to get a rapid response via e-mail letting me know a work order had been sent out. Nevertheless a rapid e-mail was about as far as the process got because on Jan. 17 the light was still out. I then e-mailed IID again and got a response from a customer service representative who said she would send a reminder to the department supervisor. Needless to say, here we are in late February and lamp post number 135 located at the corner of Euclid and Fourth (railroad crossing) still sits in the dark. — In the dark, El Centro
While IID spokeswoman Marion Champion said she could not pinpoint the exact cause of the delay, crews were dispatched to fix the light earlier this week.
Once the IID is alerted to a broken streetlight via phone or e-mail, personnel will try to identify who owns the streetlight in question before any repairs can be made, which can typically take a few days. The district has maintenance agreements with local homeowner associations, cities and the California Department of Transportation, and determining who owns a broken light allows the district to allocate costs associated with repairs to the proper entity, Champion said.
While repairs to a broken bulb or photocell — which tells the light when it is light or dark out — can be fixed relatively quickly, some delays may occur when damage to underground lighting has occurred. In such instances city governments are responsible for those repairs, Champion said.
The district encourages residents to either contact IID at 800-303-7756 or at www.iid.com/streetlight to report nonfunctioning street lamps. The more precise information regarding the location and number of the broken streetlight that can be given the more efficient a response IID personnel can take.