More than an hour before a man was shot in the neck on Tuesday, allegedly by a 17-year-old Conard High School student, a woman called police and asked that an officer be sent to her Abbotsford Avenue home to deal with a bullying problem.

"The same kids that are messing with my daughter in school are coming around my house, threatening me and my children," Quintina Texidor said during a three-minute phone call that began at 2:57 p.m.

"Someone will be there shortly," the dispatcher told Texidor.

At 3:55 p.m., with no officer in sight, Texidor called again, this time asking more urgently.

"The problem has escalated," she told another dispatcher. Family members had arrived at the house to confront a group of young men, Conard students who allegedly had been harassing her 16-year-old daughter after she had rejected one of them.

The boys were "making threats ... that they're going to have people come over here and shoot out my house," Texidor told police.

Minutes later, her cousin, Wilfredo Texidor, was shot outside the home and rushed to Hartford Hospital with critical injuries. Six teenagers who police said ran from the Elmwood neighborhood were arrested and face criminal charges, including attempted murder in the case of the alleged shooter.

On Wednesday, Police Chief James Strillacci said he was looking into the department's response time and "trying to identify who did what, exactly." He said the dispatcher who took the first report from Quintina Texidor did not perceive the situation as an immediate threat and treated it as a routine call.

Officers were sent to the scene after the second report from Texidor, Strillacci said. "At that point, there still wasn't a mention of a weapon," he said.

But, Strillacci added, "We don't want to delay any call by an hour. That's not ideal. … We're certainly checking into the delay and whether there was a miscommunication."

The alleged shooter, according to at least one witness, had been quiet compared with the rest of the group and was calmly eating a piece of pound cake when he pulled out a small, silver, semiautomatic handgun from his waistband and fired a shot at Wilfredo Texidor.

Texidor was listed in critical but stable condition Wednesday, and family members said the bullet was still in his neck.

The arrested Conard students were arraigned Wednesday at Superior Court in Hartford.

Three of them are 17 and are being treated as youthful offenders, including the accused shooter, who has not been identified because of his age. Along with attempted murder, he faces charges of first-degree assault, unlawful discharge of a firearm, carrying a pistol without a permit and possession of less than 4 ounces of marijuana.

The other three are Andre Cooke of 62 S. Quaker Lane, identified in court as a varsity football and basketball player who volunteers to help mentally challenged children; Marcus Stevens of 91 Red Top Drive, a top scorer on the Conard Chieftains basketball team; and Justin Reyes of 156 Dart St. in Hartford, who has no convictions on his record. All three are 18.

Judge John Newson said there was not enough evidence to hold Cooke, Stevens and Reyes on charges of conspiracy to commit first-degree assault or reckless endangerment. But there was enough evidence, Newson said, to charge them with breach of peace and interfering with a police officer.

He then released them on written promises to appear in court. The other two 17-year-olds face similar charges, authorities said.

Conard Principal Peter Cummings said Wednesday that a school investigation is underway and that the students could face expulsion under the board of education's discipline policy. So far, Cummings said, police have determined that at no time was a weapon brought to school.

Cummings declined to say whether the students had previous school disciplinary records. Some people within the school system, however, said that the staff at Conard was well-acquainted with the students and that one of the 17-year-olds — the boy who allegedly began the harassment of Quintina Texidor's daughter — was a student in the REACH alternative education program. That boy was not the alleged shooter, they said.