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60 Minutes (tv program)
VA head outlines fix for troubled agency
VA head outlines fix for troubled agency

The new head of the Department of Veterans Affairs described the broad outlines Monday of an overhaul of the agency, which has been battered by scandals over lengthy delays setting up doctor's visits and attempts to cover up those backlogs. Advocates for veterans, meanwhile, said they were eager to see details of the plan. "Veterans are getting to the point where they don't want to hear all these great buzzwords," said Verna L. Jones, the executive director of the American Legion in Washington. "Veterans want results." VA Secretary Robert McDonald, who assumed office in July, said his plans to streamline management, fire more than 1,000 employees and...

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