David Roberts

After the gunfire, shoppers and workers confront emotional toll

Shafon Robinson found comfort in how well her children seemed to be coping this past week. They had been elsewhere in The Mall in Columbia when the shooter killed two store employees and — in a moment that still haunts her — turned and fired at her.

He missed, and in the ensuing days, Robinson felt the fallout for her family would be limited — until she received a call from the school about her youngest.

"She won't stop screaming," Robinson said she was told.

Anxious outbursts, restless nights and troubled dreams have followed home some of the shoppers and workers who were at the mall last Saturday. Their turmoil may pale in comparison to the grief of those who...