University of Arkansas, Fayetteville

Walmart trains employees for holidays using virtual reality

Walmart trains employees for holidays using virtual reality

Shoppers jammed the checkout line in Walmart’s electronics department during the holiday rush, their carts full of items to buy.

But as Perry Lewis, a Walmart assistant manager, surveyed the scene, he saw some problems: The long lines appeared disorganized; an associate left a register to grab an item; children crowded too close to the work space behind the counter; and some customers looked irritated.

Lewis watched the situation unfold not in the store but through a virtual reality headset he wore during a class at a Walmart training center in Glen Burnie. Because his three-dimensional view made the events seem real, he might as well have been in the middle of the...

41°