| Jul 31, 2014
| 10:52 AM
Chicago-based United Airlines is rolling out a new inflight safety video aimed at getting passengers’ attention back on course.
Because the attention of airline passengers is often diverted to their smartphones, tablet computers and e-readers...
| Jun 21, 2014
| 5:55 AM
As an American Airlines DC-10 jet roared into the sky over O'Hare International Airport on this Friday afternoon, its left engine fell off. Flight 191, bound for Los Angeles at the beginning of the Memorial Day weekend, rolled over in the air and...
| Jun 20, 2014
| 9:52 AM
There is a long list of things that the newly opened National September 11 Memorial Museum doesn't accomplish, or doesn't fully accomplish.
It doesn't deal much with the messy, ongoing aftermath of the attacks of that day. It doesn't present the world's...
| Jun 22, 2014
| 12:00 PM
Delta Air Lines may be ready to adopt a new slogan.
Delta has filed for trademark protection with the U.S. Patent and Trademark Office for what sounds like the airline’s newest motto: “The World’s Most Trusted Airline.”
| Apr 29, 2014
When Patricia McConkey's sister ends up in the intensive care unit, she has to cancel her cruise. Royal Caribbean offers a full refund, but her airline pockets all of her money. Can it do that?
Q: My husband and I booked a Royal Caribbean cruise for last...
| Jun 10, 2014
| 12:14 PM
United Airlines joined several of its competitors by revamping its loyalty points program to base its rewards system on total dollars spent, not on miles traveled.
Other carriers such as Delta, Southwest and JetBlue have announced similar changes...
| Apr 13, 2014
| 4:24 PM
Las Vegas-based Allegiant Air has rolled out a roomier seat dubbed the "Giant Seat."
It represents the latest way the airline industry has created new seating options for travelers willing to pay more for extra elbow room.
In the first row and the...
| Mar 23, 2014
| 5:05 PM
Travelers protested when airlines began charging bag fees in 2008, saying the extra charge was a blatant money grab.
But a new study concludes that the nation's airlines quietly lowered airfares slightly to make the bag fees more palatable to those...
| May 14, 2014
| 7:12 PM
"Listen, I'm on an airplane that's been hijacked."
The voice is calm, as if from a man running late for dinner, not from someone about to die.
The man speaking, Brian D. Sweeney, is gone, but his last message to his wife can be heard by picking up a...
| Apr 7, 2014
| 11:10 AM
California-based Virgin America ranked highest among the nation's top 15 carriers in a study that looked at on-time performances, customer complaints and lost bag rates, among other factors.
The study, known as the Airline Quality Rating report, also...
| Mar 30, 2014
| 6:04 PM
If you're against letting airline passengers talk on cellphones, you've gained a powerful ally.
The Global Business Travel Assn., a trade group for the world's business travelers, submitted its opposition last week to a plan by the Federal...
| Apr 8, 2014
| 9:20 PM
The drama starring Marybeth Cadotte and United unfolded like a serial e-novel.
The Pittsburgh traveler, trapped on a plane beset with mechanical problems, opened the scene with the first lines of tweetologue.
"Stuck on the plane in Pittsburgh. Let's...