| Feb 18, 2013
| 7:30 PM
About 10 million consumers, through no fault of their own, have serious errors on their credit reports, raising troubling questions about people's ability to secure loans and the fairness of interest rates they're charged.
In the first study of its...
| Feb 19, 2013
| 7:48 PM
Anthem Blue Cross is backing off a decision to require some policyholders to buy their prescription drugs from a single mail-order pharmacy — a requirement that the California attorney general's office said may be illegal.
| Jun 17, 2013
| 3:04 PM
Money lost in a scam is usually money lost forever. Mari Merwin of New Britain, a victim of a "mortgage audit" scam, now knows that's not always true.
In a Bottom Line column last December, Merwin described how she paid $299 to the Mortgage Auditing...
| Jun 12, 2013
| 10:30 AM
Pay TV providers including Time Warner Cable, DirecTV, Dish Network and Cablevision Systems have certain carriage agreements that effectively discourage programmers from cutting deals with Internet TV providers, according to industry sources.
| Jan 30, 2013
| 2:30 AM
Tom Waggener remembers how pleased his parents were when they told him 15 years ago that they'd prepaid for their own funerals.
"It was so satisfying to them" to think that their children were relieved of the burden, says Waggener, 65, a retired state...
| Feb 10, 2013
| 8:00 AM
Consumers continue to get dinged and, worse, surprised by "resort" fees that often aren't quoted upfront in the hotel booking process. This one lump-sum fee often covers such items as phone calls, bottled water, Internet access, access to the pool or...
| Jun 7, 2013
| 12:30 PM
SAN FRANCISCO (AP) — With every phone call they make and every Web excursion they take, people are leaving a digital trail of revealing data that can be tracked by profit-seeking companies and terrorist-hunting government officials.
| May 31, 2013
| 6:30 AM
SEATTLE — The seal looked appealing, a daisy on a field of green, with the words “Tested Green.” It was issued to more than 120 products as a guarantee of environmental responsibility.
The problem, federal trade regulators announced in...
| Jan 10, 2013
| 5:00 PM
Anthem Blue Cross may be breaking California law by requiring some policyholders to buy their prescription drugs from a single mail-order pharmacy, according to the state attorney general's office.
Anthem, the state's largest for-profit health insurer,...
| Jan 5, 2013
It's too late for a 2012 makeover. Here are a few ways to make yourself a better, bolder consumer in 2013:
>> Fire your bank. Don't like all the charges and fees? Say goodbye. Then shop around. A local credit union might be the best place for big-bank...
| Apr 29, 2013
| 6:10 PM
A growing number of Indian tribes are getting into the payday loan business, saying they just want to raise revenue for their reservations while helping cash-strapped consumers nationwide.
But federal officials suspect that, at least in some cases,...
| Mar 28, 2013
Wen Chao received a text message on her iPhone the other day from something called Ringtunecloud.com. It offered mobile content, such as ring tones, for $9.99 a month.
Chao, 43, ignored it.
About an hour and a half later, she received a more ambiguous...