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United Continental Holdings

"They" is back

My amiable colleague George William “Bill” Cloud of the University of North Carolina poses this question:

From today’s story in The Wall Street Journal on the United Airlines issue:

"The crew was needed the next day at the flight’s destination in Louisville, Ky., the person said. They had been delayed by a mechanical problem earlier."

OK, grammatically, if "crew" is singular, then the pronoun should be "it," instead of "they."

My question is, what would you do?

1. Make it “it” instead of...