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Fliers question BWI, Southwest response to long summer lines
Fliers question BWI, Southwest response to long summer lines

Erin Sharp arrived at Baltimore-Washington International Thurgood Marshall Airport a little less than two hours before her 9:40 a.m. flight to San Diego on Sunday, timed so that her 11-month-old son would zonk out on the plane and they would arrive home with the afternoon to spare. Instead, Sharp wouldn't leave the Anne Arundel County airport for another nine hours, she said, after an enormous ticketing line for Southwest Airlines caused her and other passengers to miss their flights and the airline couldn't immediately get her onto another. "Southwest has this reputation for being the best and the fastest and the quickest," said Sharp, 34, who had been visiting her...

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