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Someone call 311! Baltimore's $2.6 million upgrade to 311 system generates complaints

Someone call 311! Baltimore's $2.6 million upgrade to 311 system generates complaints

The reviews for Baltimore’s new 311 apps are in, and they are not good.

“You took a functional app and removed the functions,” one user wrote in Google’s online app store. “This app sucks now.”

Rating? One star out of five.

Lisa Allen, director of Baltimore’s 311 system, apologized for the problems and said the city’s IT department is aware of the issues with the apps and is working to fix them.

The new apps, which residents can use to report non-emergency situations from rats to potholes to poor parking, are part of a complete overhaul of the 311 system.

Allen said the changes launched this week were the culmination of 21 months of work aimed at...

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