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How to find a real, live person for real customer service
How to find a real, live person for real customer service

This recorded message must be one of the biggest fibs a business makes to customers: "Your call is very important to us." If that's true, why not hire someone to answer the phone? Indeed, not being able to reach a live person is the No. 1 gripe about customer service, according to a new survey by Consumer Reports. Businesses save money by replacing live representatives with automated systems or directing consumers to company websites. But this lack of human contact has caused a backlash. Websites have sprung up to reveal how consumers can reach a real person or bypass lengthy phone menus. And frustrated customers often air their grievances through social media —...

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