Summer Savings! Get unlimited digital access for 13 weeks for $13.
Topics Inc.

Amazon and L.L. Bean tied for best customer satisfaction during holidays

Amazon and L.L. Bean tied for best in customer satisfaction during the holiday season, while came in last, an index released Tuesday showed. The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition measured overall and channel-specific satisfaction for the top 100 U.S. retailers. The analysis was based on data gathered Nov. 29 through Dec. 17. In the store channel, Apple was edged to second place by Publix Super Markets, followed by Kroger, Nordstrom and Victoria’s Secret. Ross, Walmart and Toys R Us came in at the bottom. Amazon led the way in online satisfaction, though, and are catching up. and...