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National Retail Federation
Before the turkey, shoppers fill up on toys at Baltimore area stores
Before the turkey, shoppers fill up on toys at Baltimore area stores

As more than 300 customers waited outside Thursday, a booming order echoed over the intercom inside the Kohl's in Timonium. "Let's have a quick huddle," manager Brian Stoops told the 70 employees. "We've got 15 minutes to kickoff. This is what it's all about. It's all about today through Dec. 24." After the workers gathered at the front of the store, Stoops, wearing a red shirt and black tie with the Grinch on it, preached like a football coach giving a pep talk before a championship game. He told them where the televisions were stored. He encouraged them to make sure no customer left unhappy. The group applauded when learning they would be...

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