Dunkin' Brands

Baltimore Dunkin' Donuts removes sign asking patrons to report employees shouting in foreign languages

Baltimore Dunkin' Donuts removes sign asking patrons to report employees shouting in foreign languages

A sign at a Dunkin’ Donuts store in Baltimore offering coupons to customers who reported employees shouting in foreign languages has been removed, the company said Monday.

In a statement, Dunkin’ Donuts said the general manager of the West 41st Street store posted the sign “based on her own personal judgment” to address a “customer service and satisfaction issue.” The franchise owner determined the sign to be “inappropriate,” according to the statement, and had the sign removed. Neither the general manager nor the franchise owner was identified.

The sign, shared Monday morning on Twitter, read: “If you hear any of our staff SHOUTING in a language other than ENGLISH Please call...

79°