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Daneen Skube

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  • Courtesy is an advantage, but one few display

    Q. Whatever happened to common courtesy? I'm a marketing consultant, and I notice increasing number of people who don't return phone calls, who expect my time for free, and who don't even show up for scheduled meetings! How do I handle such common rudeness?
  • Let customer be 'right' to get conflict resolved

    Q. I've tried to explain to an important customer that he misunderstood our policies when he hired my company. The customer can't admit he was wrong and is now talking to my boss, and I'm in trouble. How did this end up as my fault, and how can I get...

    Turning a nervous breakdown into a personal breakthrough

    Q. I've been in a stressful industry for a long time and am very successful. However, lately I find myself exhausted, bored and irritable about even small problems. Many people have commented that I'm not acting like myself. I wonder if I'm cracking up....

    Courage is a muscle - use it!

    Q. There are many people I admire in my career, but I think they were all born with a whole lot more courage than I was. I know they had to risk failing or looking foolish or being disappointed. Do you think that some people just start out with more self-...

    To fin best career opportunities, you must venture off current map

    Q. I'm finding myself increasingly bored in my job. I am good at it and have been doing it for several years. I can see new opportunities for me but even looking for a new job involves the risk of making my current employer mad. Is there a way to enrich...