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USPS struggles but maintains service

Regarding the June 22 story headlined "Rep. Schiff calls decision to close Glenoaks Post Office 'misguided'', I would like to assure Congressman Schiff and Burbank residents that consolidation of the Glenoaks Station will not hamper residents' ability to access the mail and that the U.S. Postal Service is actively trying to work with Congress in pursuit of a larger, more comprehensive approach to financial stability.

Throughout this financial crisis USPS has maintained consumer access and high service levels. The truth is our customers have more options than ever before to take care of their postal business. USPS has moved beyond the walls of brick-and-mortar post offices onto the Internet and into retail outlets, grocery stores and office supply chains. Over 40% of our retail revenue comes in through these expanded access channels. The location finder on usps.com shows that within a five-mile radius of Glenoaks Station there are 17 full-service Postal Service retail outlets and at least 50 non-postal locations that sell stamps or offer USPS package shipping.

The Postal Service is losing $20 million every day and is aggressively doing everything it can within its legal power to reduce costs and operate more efficiently. USPS has provided to Congress its updated Five-Year Business Plan containing strategic, comprehensive steps to improve its financial health. The consolidation of mail processing, retail, and delivery networks to match resources to workload is one of these steps. However, the plan in and of itself cannot return USPS to financial solvency without Congress doing its part and passing comprehensive postal reform.

Postmaster General Patrick Donahoe addressed the House Oversight and Government Reform Committee on April 17, outlining the specific legislative provisions needed to bring long-term financial stability to the Postal Service and prevent it from becoming a significant burden to American taxpayers. Currently, USPS does not receive tax dollars for operational and facility costs, but covers these expenses through the sale of postage, products and services. The gap between revenues and costs will only get worse in the coming years if Congress does not act quickly to change the laws that govern the Postal Service and provide it the flexibility to adapt to a changing marketplace.

Kerry Wolny
District Manager
Sierra Coastal District

Copyright © 2014, The Baltimore Sun
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