Linda Kemphfer held out overnight as the power, heat and water went out, but grew frightened as it became apparent she was trapped in her home deep in the woods of Garrett County.
"We were going to freeze to death," she said of her decision to call 911 this week as superstorm Sandy continued to add to the snow mounds piling up around her. "It was stressful, worrying whether you're going to get out or not."
By the time three members of the National Guard arrived on snowmobiles, after having cut a path through fallen trees to her home with a chain saw, it was nearly dark, she said. She and her son grabbed a few belongings and climbed on behind their rescuers, leaving their home and two pet birds behind.
They haven't been back since.
On Thursday morning, Kemphfer, 58, and her son Cody, 22, kept warm at a shelter in Oakland, as emergency personnel worked around them and local officials briefed Gov. Martin O'Malley on their needs during the disaster.
"My whole state's now Garrett County," O'Malley told them, stressing his prioritization of Maryland's westernmost, blizzard-buried county after having toured and ensured emergency resources for hard-hit, evacuated Eastern Shore communities like Crisfield.
Wet Hurricane Sandy ran into a brute of a cold front bearing polar air here, and together they threw down more than two feet of snow — burying roads, downing hundreds of trees and knocking out power to tens of thousands of people across the county and in parts of neighboring West Virginia.
Residents in these mountains are used to snow — they had nearly 300 inches in 2010 — but this storm was different. Longtime residents say they've never seen a storm like this.
"This storm hit everybody unprepared," said Julius Kinser, who arrived at the shelter on Thursday after the wood stove that he and his wife were using to heat their home after the electricity went out became clogged, filling the house with smoke. "They knew it was coming, but they didn't know what we were going to get."
O'Malley said snow was forecast, but not in the form it came — heavy, wet and with the force to take down the county's power grid.
"It was blue," Kinser said, of the wall of winter that came down like a curtain on Monday and Tuesday. "Have you ever seen blue snow?"
By Thursday, main roads were plowed, but many homes and businesses — even here in the county seat — were still without power.
The heavy snow has made restoring power a slog, said Todd Meyers, a spokesman for Potomac Edison, the county's electric utility.
"It's a very heavy, dense, thick snow that clings to branches and clings to trees and doesn't let go," he said. That weight pulls branches and whole trees down onto lines.
On Thursday morning, power still was being knocked out faster than the company's crews could restore it, but Meyers said things had been brought under control by evening. About 12,500 customers were without power as of 7 p.m. Thursday.
He could not estimate when all service would be restored, but acknowledged that many Garrett county residents rely on electric pumps for their wells, and some have been stuck inside their homes without power for days.
"It's more than an electrical problem here, it's become a public safety issue because many of the residents are snowbound," Meyers said.
Robert Paugh, 83, who "grew up under kerosene lamps" in the area, said the storm had taken a toll unlike any in recent memory. As he shopped at the A.D. Naylor & Co. hardware store, new boots and gloves in his basket, he sighed, unable to find the lamp oil or batteries he really needed.
Across the county, government offices, schools, libraries and courts were closed. Back roads remained unplowed, homes inaccessible. Sporting events, livestock events and social gatherings were canceled. Water and sewage treatment plants operated on generators, cell towers weren't working and many residents weren't either — accepting that their normal activities had come to a grinding halt.
The local McDonald's and other restaurants with power had lines wrapped around their parking lots, boxed in by tall mounds of plowed snow. At the Loch Lynn Restaurant, in the neighboring town of Loch Lynn Heights, the breakfast and lunch crowds were heavy, said Bridgette Imhoff, who runs the business with her mother, Sheila O'Neill.