I called and waited over 80 minutes to get a website problem fixed on Maryland's online insurance exchange ("O'Malley to push emergency bill to provide retroactive health coverage," Jan. 3). I first called by Dec. 18 and was told I qualified for Medicaid. I applied for Medicaid and picked my insurance provider and waited for the approval. I received the approval and then waited for the Insurance company to contact me — and then nothing.
I called back on Dec 20 and was told I did not qualify for Medicaid but I was approved for medical aid and to go through the list and pick my new Insurance company, which I could not do. The website would not allow me to pick a new provider since I had already chosen one. I called several times and was told it was a technical support Issue and they would call me to fix the website application. They never called.
I called again on Jan. 2 knowing I had no insurance now. I was told again, they would call me and I was approved for medical assistance. I was also told that I wasn't even given a case worker yet for this problem. I am so upset now. I am without insurance and I am 61 years old. I am in a panic. I am now praying to get insurance coverage by February and wondering if I will even get it then.
Gilda Magyar, Valley Lee
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