Have all those in the news media forgotten that soldiers follow orders without question and that all military graduates are commissioned officers with little or no experience in management? They do not know how to manage civilian employees who have union protection and question whether their orders fit their job descriptions ("Md.'s House delegation demands fixes at Baltimore VA office from Shinseki," April 24).
The problems with the Veterans Administration have been going on for more than 20 years. My best friend worked at the VA for 25 years and would tell me horror stories about how some of the employees came to work late, took long lunch breaks, mistreated vets and stole time to get more days off.
J. Heming, Baltimore
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