Pepco's response to the recent storm is indicative of how unprepared the company continues to be in situations that require timely and efficient operation ("Feeling powerless," July 3).
The storm hit on a Friday evening, but apparently Pepco got next to nothing accomplished on Saturday and Sunday. The lack of communication and informational updates has been appalling. Pepco customers deserve better.
To tell the public and the news media that it could take a week or more to restore service to 90 percent of customers shows a lack of care and inefficiency.
It is time that Pepco was investigated and changes made in its management and performance all around. So far, they've both been a disaster.
Al Eisner, Silver SpringCopyright © 2014, The Baltimore Sun