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Readers Respond

State health exchange still has problems [Letter]

Gov. Martin O'Malley adds salt to the wound when he declares the ACA web site working well on a day I spent hours trying unsuccessfully to purchase a plan ("O'Malley says major health exchange problems are fixed," Dec. 15).

As a longtime supporter of the Affordable Care Act, it is very disappointing that the Maryland site is so poorly designed. The basic navigation choices are illogical, and it doesn't save the most basic information about the applicant, who is forced to enter a birth date and other data over and over just to get to next step.

Most problematic of all is that when one attempts to actually purchase a plan, the system fails in one way or another, thwarting attempts to complete the process. It's a wonder there are any Maryland purchasers at all.

The deadlines should be eliminated until the site is working well for everyone. Would people be expected to have driver's licenses if the MVA was closed most of the time?

Roslyn Zinner, Columbia

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