Unlimited Access. Try it Today! Your First 10 Days Always $0.99

Readers Respond

News Opinion Readers Respond

Hyatt treats its employees fairly

Regarding The Sun's recent interview with the president of Unite Here Local 7 ("Working hard on behalf of labor," Sept. 2), I would like to correct several serious misperceptions on behalf of the dedicated team of professionals at the Hyatt Regency Baltimore hotel.

First, we provide market-leading wage and benefits packages here in Baltimore, ensured by regular wage and benefit surveys that assist us in hiring and retaining the best possible talent to serve our guests. The proof is that 40 percent of our associates have more than 10 years of service, and 20 percent have been with Hyatt for more than 20 years. This would not be the case if our benefits and wages were not competitive with other hotels in the area, including hotels with unionized work forces.

On an as-needed basis, like virtually all hotel management companies, we use staffing companies to supplement certain functions so we can respond effectively to fluctuations in business levels. We take any decision to engage staffing companies very seriously and ensure their business practices align with our market and our values. Why? The satisfaction and well-being of our associates is fundamental to the success of our business because they are the ones who provide hospitality to our guests.

Second, Hyatt has a long history of strong relations with our unions. Our company continues to reach agreements and have productive relationships with unions such as the Teamsters, Long Shoremen, Electrical Workers (IBEW), SEIU, Operating Engineers (IUOE) and Workers United. At Hyatt, we are pro-employee.

All we ask is that our associates be provided accurate information and be permitted to choose whether or not they want to be represented by a union in a fair, federally-supervised election by secret ballot. In this way, we can be assured their choice is made free of intimidation and coercion. We support giving our employees a voice and will honor their decision.

At the Hyatt Regency Baltimore, we believe our track record speaks best: The Sun selected the hotel as a top-ranked place to work in 2011, based on a vote of our associates, and Hyatt Regency Baltimore was the only hotel in the city to be so honored. In addition, the paper recognized us as winner of the Direction Award, meaning our associates believe that our team, values and company are moving in the right direction.

Gail Smith-Howard, Baltimore

The writer is general manager of the Hyatt Regency Baltimore.

Copyright © 2015, The Baltimore Sun
Related Content
  • The U.S. must help Europe cope with its influx of migrants
    The U.S. must help Europe cope with its influx of migrants

    It's time the U.S. pitched in to help Europe with its "Mediterranean crisis" ("Crisis in the Mediterranean," April 22).

  • Say no to Pratt Street Plaza
    Say no to Pratt Street Plaza

    The article, "A makeover for Pratt Street plaza" (April 23), proves that the general public has almost no say in what happens in their city. A New York-based company "helped develop the plans" for tearing out the McKeldin Fountain (an oasis of softly falling water and nothing for sale) with the...

  • Don't profile the police
    Don't profile the police

    I watch the news with great concern these days. It is not OK to persecute someone because they wear a hoodie or have low-hanging pants. It is also not OK to persecute someone because they wear a police uniform.

  • Dr. Oz and the triumph of pseudoscience
    Dr. Oz and the triumph of pseudoscience

    I have urged all my patients to avoid the bad dietary supplements that Dr. Oz promotes ("Give Dr. Oz his due," April 21).

  • Police must stop bullying suspects
    Police must stop bullying suspects

    The most recent issues involving Baltimore City Police and the handling of suspects only reinforces the fact that the current system regarding handling of suspects must be scuttled and reconfigured ("Protests intensify over Gray's death," April 22).

  • Going soft on drugs
    Going soft on drugs

    To your editorial, "Schmoke's vindication" (April 17), regarding how former Baltimore Mayor Kurt Schmoke's ideas about drug addiction are now mainstream, dare I add a sparse, "Congratulations?"