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How the Md. Health Exchange debacle would play out in the private sector [Letter]

Regarding the April 4 story "Sharfstein tells Congress contractors are to blame," it is almost unreal to see how all the leaders in Maryland government, particularly Health Secretary Joshua Sharfstein and Lt. Gov. Anthony G. Brown, are all trying to slip any accountability in wasting $200 million or more of taxpayers' money. There is simply no accountability at any level in the Maryland government.

Here's how this situation would play out in private sector where I work:

CEO: "Tell me Sharfstein/Brown, what happened here?"

JS/AB: "Well sir, the contractors screwed things up."

CEO: "So who was watching the contractors? We were writing the checks to them, we are the customers of their work, right?"

JS/AB: "Well, uhh, umm, we were putting out press releases during the project and cutting ribbons, talking about how we were going to get new customers, and we now have 60,000 new customers!"

CEO: "But we started out by dropping 73,000 customers, and we spent $200 million to attract those new customers. We now have a public relations disaster! Answer me, who was watching the contractors? Who checked their work and made sure they were delivering what we paid them to do?"

AB: "Well, umm, I was out campaigning with our customers to get a promotion!"

JS: "And I was trying to reach the project manager who was on vacation for all of one week!"

CEO: "Enough — you are both fired!"

This is a complete and utter embarrassment. The CEO is the hard working taxpayers of Maryland. We should be firing our employees and getting some new talent.

M. Etzel, Towson

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Copyright © 2014, The Baltimore Sun
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