I am writing to point out the inefficiencies in the Maryland Health Exchange's process for handling health insurance applications through the Affordable Care Act. My husband and I started applying for health insurance in October 2013. It is now March 2014, and we still do not have health insurance. We have been in repeated contact with the health exchange, the governor's health reform office, and with Del. Shane Pendergrass' office to try and resolve this. Carefirst received an application for my husband, but it had an error so they could not accept it. They never did get one for me. They then proceeded to tell me they could not investigate this further. The health exchange has been unresponsive to our queries. The governor's health reform office was initially helpful, but they have not responded to recent emails of mine.
Our application has fallen through the cracks, and we are frustrated by all of this. I am job hunting and have not worked since June 2013, and my husband works freelance, so he does not get health insurance. It is vital that we have health insurance. I am also sure that I speak on behalf of other Marylanders who are struggling with the health exchange to obtain insurance.
Jill K. Porco, Savage
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