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Health exchange headache [Letter]

Martin O'Malley

I am glad that Gov. Martin O'Malley has announced that the Maryland health exchange is working ("O'Malley says major health exchange problems are fixed," Dec. 15).

Now what I need is another announcement from him saying that the application filed for my sister-in-law in assisted living has been completed after 10 weeks of trying.

However, such an announcement is not possible because, after 31 cumulative hours waiting for or talking to nine Maryland Health Connection reps and three supervisors, three lost faxes, three MHC promised call backs that never happened and 62 website attempts to set up an account, sign in or access on-line information, the entire process is now stalled because, I'm informed, "the system hasn't linked all the information for final approval of the application."

With less than two weeks left before her current insurance is canceled, the net result is that my sister-in-law may soon be among the uninsured. This is certainly not for a lack of due diligence on her behalf. And then there is the higher blood pressure and ongoing stress for me and my wife. This health care is making even us sick.

Richard Frattali, Baldwin

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Copyright © 2014, The Baltimore Sun
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