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BGE power cutback: Customers should have been warned

My husband and I have taken part in BGE's PeakRewards program for three years and never experienced an interruption of our air-conditioning until Friday. At first we thought that our thermostat was faulty or the air-conditioner wasn't working.

The unit had been off for more than an hour. The thermostat was set at 78 degrees, and it was registering 88 in the room. Then my sister-in-law called to say her air-conditioning wasn't working either. That's when I realized perhaps BGE had put PeakRewards into effect. We tried to call BGE, with no success.

BGE should have notified us of their plans through the news media, just as if a severe storm was threatened, especially so since this was the first time the company implemented the program on such a scale. It would have saved a lot of unnecessary calls to BGE from a lot of very angry customers.

Our air-conditioning was off at least seven hours. When BGE installed our thermostat we were told that we likely would never even notice the turn-off because our air-conditioner would be off at most only about 15 minutes at a time. That wasn't the case, however. We would much rather have known what to expect, and I am sure others feel the same way.

Elaine Rafferty

Copyright © 2014, The Baltimore Sun
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