www.baltimoresun.com/news/opinion/readersrespond/bs-ed-bge-outages-letter-20120802,0,234545.story

baltimoresun.com

BGE performance is inexcusable

12:45 PM EDT, August 2, 2012

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When I read in The Sun ("Report from BGE details efforts to get storm crews," Aug. 1) that the average outage following the June derecho was 38 hours, I was doubly outraged. For the second time following a storm, the residents of Anton Farms Road in Baltimore County were without power for seven days.

Baltimore Gas and Electric feels customers expect too much, getting impatient when electricity is out for 48 hours. Well, our community needs electricity for water and sewage, and seven days is well beyond BGE's average. Such a performance is unacceptable and has yet to be acknowledged or remedied. I would like some answers.

Dee Noonberg