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Why can't Md. health exchange fix even minor website errors? [Letter]

I was amazed by The Sun's story on Sunday about the wrong phone number on the state's health care website ("Latest glitch on health exchange," Jan. 19). Not that mistakes on websites don't occur — we're all human — but that this one has yet to be fixed, many days after it was reported.

I manage the websites of several non-profits and take care of ordinary mistakes like that in 10 minutes. Even in the federal government, where I used to develop web content, typos on web pages were routinely fixed within a day. Is nobody minding the store at the Maryland health exchange? I guess Lt. Gov. Anthony Brown is too busy raising money for his campaign.

And a few pages further on, we find out that Baltimore City police detectives don't have voice mail. Citizens may rightfully wonder about the competence of our 21st century civic leadership when the agencies they control apparently cannot master the technology of the 1990s.

George Kaplan, Colora

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Copyright © 2014, The Baltimore Sun
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