Harford Transit LINK Administrator James Ports has been selected as the 2013 Administrator of the Year by the Transportation Association of Maryland Inc.
Ports was praised for his dedication to improving mobility and access to economic opportunity for Harford's citizens. He was acknowledged as a strong leader and innovator who was greatly admired by all who come in contact with him. He was further recognized for the successful rebranding of Harford Transit LINK, which helped increase awareness and ridership on the system. Finally, Ports was complimented for his "above and beyond" management style, acknowledging how he helps his employees both professionally and personally and works continuously to enhance workplace moral.
His approach to customer service was praised as well, noting how he personally calls any customer who logs a complaint and asks the customer to serve as a "mystery rider" to assist in evaluating the system. Overall, Ports has enhanced the services offered to Harford County citizens, improved employee relations and taken customer service to the next level, all with a "great attitude, a big smile and a hearty laugh."
The Transportation Association of Maryland Inc. is a statewide organization that is dedicated to improving mobility for all of Maryland's citizens. TAM provides professional development, training and forums for the pursuit of excellence in public transportation by public, private and specialized transportation providers. Community transportation services provided by TAM members link people to community resources and promote business, tourism and economic development.
Harford Transit LINK is a public bus system operating 10 fixed routes Monday through Friday (except county holidays), serving Aberdeen, Abingdon, Bel Air, Belcamp, Churchville, Edgewood, Havre de Grace, Joppatowne, Perryman, Perryville (Cecil County) and points in between. Harford Transit LINK also connects to MARC Train services to Baltimore and Washington, D.C. Harford Transit LINK provides para-transit services for seniors in need of transportation and for people with disabilities in accordance with the Americans with Disabilities Act of 1990. Vehicles are wheelchair accessible.
Harford Transit LINK schedules and route maps are available on the LINK website at http://www.harfordtransitlink.org. For more information, contact Harford Transit, 410-612-1621 or 410-838-2562.Copyright © 2014, The Baltimore Sun