Bel Air Police Charles Moore says the town's small cadre of police dispatchers are "wizards at managing chaos," and "don't just multi-task, they triple-task."
On Monday evening, the Board of Town Commissioners honored dispatchers Jessica Morawski and Jessica Ward, who were recently promoted.
The two women received certificates and gift cards from Mayor Susan Burdette, who complimented them for "rising to the top."
"These are very, very important jobs," said Burdette, who added the town is "extremely proud and supportive" of both employees.
Moore said dispatchers have "massive" impact on police operations and often aren't recognized for what they do and the important roles they play.
"It can be a thankless job, and what they are able accomplish is amazing," the chief said.
The Town Board also accepted an award Monday from the Federal Emergency Management Agency for raising it's community floodplain management rating from a 7 to a 6, which result in lower premiums for property owners participating in the agency's National Flood Insurance Program.
"The Community Rating System (CRS) recognizes and encourages community floodplain management activities that exceed the minimum NFIP standards," states the FEMA website. "Depending upon the level of participation, flood insurance premium rates for policyholders can be reduced up to 45 percent. Besides the benefit of reduced insurance rates, CRS floodplain management activities enhance public safety, reduce damages to property and public infrastructure, avoid economic disruption and losses, reduce human suffering, and protect the environment."
The rating scale is from 9 to 1, with the latter being the top rating. Each improvement in rating will result in lowering base flood insurance premiums in the rated area by 5 percent, according to FEMA.
The award presented to Bel Air states that the town "has undertaken a series of meaningful activities to protect its citizens from losses caused by flooding and has significant exceeded the requirements for [National Flood Insurance Program] participation and floodplain management."