Behavioral health provider adopting new model for services

Servicing those with mental health and addiction issues in one place.

Health care in America is changing, and no one knows that better than the providers on the front lines. Count Mosaic Community Services, a Timonium-based behavioral nonprofit health provider, among them.

Mosaic has embarked on an ambitious project to create and implement a new way of serving its clients, who are seeking mental health and addiction-related services, by clustering services on one floor of a clinic building. Mosaic's services will not change — but access to them will.

To that end, one of its clinics, a five-story, 80,000-square-foot building located at 2225 N. Charles St. in Baltimore, is undergoing an extensive renovation. The first floor of the building is being reconfigured to turn it into a one-stop entry point for all services offered within.

"The renovation is going to allow us to have all our services — physical, mental and addiction — on one floor," Lori Doyle, Mosaic's chief operating officer, said.

"A lot of our clients have transportation, child care and financial challenges. By making everything accessible in one place, they don't have to go to three different places in the building," she said. "They will go to one place and talk to one person, who will then do triage and scheduling."

Mosaic has raised $3.6 million toward the $4 million renovation. Of that figure, The Harry and Jeanette Weinberg Foundation contributed a $1 million matching grant, and the state of Maryland and private foundations have given $1.8 million.

Jeff Richardson, Mosaic's executive director, said the project has attracted a lot of interest and investment at the state level. "We will [eventually] use it in all our locations, and it can be applied to other providers," he said.

Mosaic has four clinics in the Baltimore metro area. In addition to the North Charles Street location, there are clinics in Catonsville, Randallstown and Timonium. A fifth is located in Westminster in Carroll County. The Timonium location includes its headquarters at 1925 Greenspring Drive and a clinic in an adjacent building at 1931 Greenspring Drive.

Founded in 1984, Mosaic offers everything from traditional treatment to employment and housing counseling.

In FY 2013-2014, Mosaic served a total of 27,000 people, of whom 500 were in its residential program, Richardson said. The majority of its funding comes from Medicaid, along with Medicare, state and local grants and private donors, Richardson said.

Mosaic's clinic on North Charles Street typically serves 2,500 people per year, he said. The clinic's focus is on addiction and mental health services but it offers employment and children's services, as well.

The clinic's renovation began last summer and is expected to be completed this spring. The renovation will not only allow Mosaic to better serve its clients but to expand services at the clinic as well such as primary health care.

"We can wrap around a range of services" at one clinic, Richardson said.

"Health care is changing. You no longer provide one service in isolation from others. We are creating a model where all services a person needs are coordinated in a single location," Richardson said.

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