On the Spot

Who's to blame when there's an unwanted charge for extra frequent flier miles? I recently traveled round trip from LAX to Washington, D.C., on United. United told me I could print my boarding pass and pay the baggage fee online. I did that, but as I was making my selection, I had to opt out of several costly offers. When I returned from Washington, I asked the hotel concierge to print the boarding pass and pay the baggage fee. When I got home, I noticed that one of the pages the concierge printed was an acceptance of a $137 charge for United’s Award Accelerator, which increases the value of flier miles. I called United’s customer service reps, but they refused to cancel the charge. Can I get my $137 back? --MaryAnne Smith, Irvine >> Read more
Diane Bigda / For The Times
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