On the Spot

<b>Who's to blame when there's an unwanted charge for extra frequent flier miles?</b><br>
<br>
I recently traveled round trip from LAX to Washington, D.C., on United. United told me I could print my boarding pass and pay the baggage fee online. I did that, but as I was making my selection, I had to opt out of several costly offers. When I returned from Washington, I asked the hotel concierge to print the boarding pass and pay the baggage fee. When I got home, I noticed that one of the pages the concierge printed was an acceptance of a $137 charge for United’s Award Accelerator, which increases the value of flier miles. I called United’s customer service reps, but they refused to cancel the charge. Can I get my $137 back?<br>
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--MaryAnne Smith, Irvine<br>
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<a href="http://travel.latimes.com/daily-deal-blog/index.php/whos-to-blame-when-t-3518/">>> Read more</a>
la-tr-spot14-dec14

( Diane Bigda / For The Times )

Who's to blame when there's an unwanted charge for extra frequent flier miles?

I recently traveled round trip from LAX to Washington, D.C., on United. United told me I could print my boarding pass and pay the baggage fee online. I did that, but as I was making my selection, I had to opt out of several costly offers. When I returned from Washington, I asked the hotel concierge to print the boarding pass and pay the baggage fee. When I got home, I noticed that one of the pages the concierge printed was an acceptance of a $137 charge for United’s Award Accelerator, which increases the value of flier miles. I called United’s customer service reps, but they refused to cancel the charge. Can I get my $137 back?

--MaryAnne Smith, Irvine

>> Read more

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