Norfolk told The Sun that she had paid for, and expected, an "over-the-top party for little girls," with makeovers, a fashion show and karaoke. She had even paid for an additional craft -- a lipgloss making project.
But she says nothing had been set up for the party when they arrived. The promised decorations were not hung and the runway was not set up for the fashion show. Only two employees were available to do the girls' hair and makeup, not the four that she had been promised.
"Half the girls didn't even get the full makeup," she said. "It was nothing like it was supposed to be."
Then, she said, about an hour and a half into the party, Rivens abruptly told the little girls who were changing out of their dress-up outfits that they had to leave and the party was over.
"I just wanted her to apologize and admit that she had overbooked," she said. "They never got their cupcakes, they never got their goody bags, they didn't get to make their lipgloss."
Norfolk claims that no one in her party was profane to Rivens.But Rivens said that she was prepared for the little girl's party. She said that a new employee of hers had mistakenly told Norfolk that the party had been scheduled for another week, but then corrected herself.
Rivens said that Norfolk's group was angry that she was focused on a baby shower running concurrently at Shugaland. And she alleges that she ordered Norfolk's group to leave only after someone referred to her by a profanity.
Rivens that she is frightened by a YouTube video that claims to have been created by an affiliate of Anonymous.
In the video, a figure wearing the group's signature Guy Fawkes mask says, "Your whole database belongs to us. We can and will destroy your business and your credit as well as your reputation. We will destroy your other businesses as well."
The video includes personal photos of Rivens.
Rivens said that she had received scores of phone calls since the weekend, including several obscene ones.
"There's something really twisted about this," Rivens said.
Norfolk said she filed the suit to recoup the cost of the party and the pizza that she bought the girls afterward at Chuck E. Cheese. She said she does not want to see Rivens harassed and has not participated in any threatening posts on social media. She said she found the "Anonymous"-branded video "kind of creepy."
She said that 15 different businesses have come forward after seeing the video and offered to pay for a new party for her daughter, but that she has decided to hold a second small party at a church hall because she does not want "handouts."
A trial is scheduled for March 13, according to the Maryland Judiciary Case Search.