Sun Magazine Readers' Choice Awards [Pictures]
Services: Plumber( Doug Kapustin, Baltimore Sun photo / February 24, 2014 )
Len the Plumber
1552 Ridgely St., Baltimore, 410-247-9970, lentheplumber.com
From the company's peculiar toilet facts on Twitter to blog posts alerting Marylanders on sewer and water rate hikes, Len the Plumber keeps clients engaged -- even after their services are completed. "It's really for our customers so that they have relevant information about their plumbing," said Lisa Ninosky, director of marketing. "I know no one wants to think about plumbing, but it's little things we can do to keep [customers] engaged with our brand."
-- Jada Vanderpool