A restaurant gift card is a great idea. But restaurants make it so hard. I want to know what I'm giving.
I want ordering to be easy, flexible and transparent, with the option of ordering online or in person. I want to know exactly what the card or certificate looks like to the recipieents whether I give it to them in person or have it mailed to them. And I want to know the rules of engagement.
So, take a minute to look at your restaurant's gift-card program. Think about if from your customers' point of view, and consider adding in a FAQ page like Ruth's Chris has.
They even thought to consider that customers might want to know the answer this question:
Q: What should I be looking for in the mail?
A: If the order was sent using standard US mail service, look for a white envelope bearing a Ruth’s Chris return address. If the order was sent Priority or Overnight, the card(s) will come in a white bubble-pack package with “Optimum Fulfillment Services” as the return address label.
On Dec. 6, we'll post a round-up of Baltimore-area restaurant gift cards that satisfy the minimal standards of transparency and customer convenience.
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