The Union Pacific Railroad has apologized for a closed station at Davis Street in Evanston on the Union Pacific North line last Thursday afternoon that kept customers outside in the cold.
Union Pacific has notified communities along its lines that it would be leaving stations open during the extreme cold temperatures for passenger safety, spokesman Mark Davis said.
The stations will remain open around the clock until it is communicated to the passengers that the stations will once again be locked when an agent is not at the station.
"We are sorry that when the customers arrived at the station it was locked," Davis said.
The station had been closed during a meeting of station agents, Davis said. The station agent locked the doors to attend the meeting, following protocol to lock the station if the agent was not going to be there.
"Locking stations is done to deter vandalism to station or vendor property and safety," Davis said. "We have had problems in the past where station agents were harassed by persons taking up residence in the stations. "
However, the protocol to have the station agents lock stations when they are at the station was changed last Friday morning in advance of today's round of severe winter weather.
The UP asked if passengers see anything out of the ordinary or any vandalism that has occurred at a station on a Union Pacific line, they should contact the Union Pacific Police Dispatchers at (888) 877-7267.Copyright © 2015, The Baltimore Sun