Burley Oak founder reflects on five years of craft beer and helping make Berlin cool
The Baltimore Sun

Customer service

Loyola University students Samantha Shaffer, 19, left, Yelena Svetlichnaya, 20, center, and Tala Said, 19, react to a dropped customer service call as they try to reschedule flights to Toronto at O'Hare International Airport.
Michael Tercha, Chicago Tribune
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