Customer service

Loyola University students Samantha Shaffer, 19, left, Yelena Svetlichnaya, 20, center, and Tala Said, 19, react to a dropped customer service call as they try to reschedule flights to Toronto  at O'Hare International Airport.
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( Michael Tercha, Chicago Tribune / March 5, 2013 )

Loyola University students Samantha Shaffer, 19, left, Yelena Svetlichnaya, 20, center, and Tala Said, 19, react to a dropped customer service call as they try to reschedule flights to Toronto at O'Hare International Airport.

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