Neal spotted more than $750 worth of Apple iTunes charges on his credit card bill. That was one problem. Another was his futile efforts to contact anyone at Apple. The company, it became clear, was determined not to let him get anywhere near a human being.
So Neal wants to know: How do you contact a company that doesn't want to be contacted?
It's a great question -- and a source of frustration for many consumers. It seems as if an increasing number of businesses want to keep their customers at arm's length.
What can you do? Check out the video for today's Ask Laz solution.
If you have a consumer question of your own, email me at firstname.lastname@example.org, or reach me via Twitter using hashtag #AskLaz.