By Eileen Ambrose, The Baltimore Sun
7:50 PM EDT, July 2, 2012
It happens after every natural catastrophe. Once the winds die down, the water recedes or the fire is doused, shady contractors appear on the scene to make affected homeowners victims twice over.
"You see a rash of this after a natural disaster," says Bill Gruhn, chief of Maryland's consumer protection division. "Sometimes they take the money and don't do the work; sometimes they take the money and terribly overcharge people. And sometimes they take the money and do very poor work."
The violent "derecho" storm that swept Maryland on Friday night is unlikely to be the exception to this rule.
Some Marylanders are bound to be approached by strangers who promise to repair roofs and remove fallen trees — and wind up only taking consumers' money. Price-gouging is also likely. It's not illegal in Maryland, but it's certainly unfair.
Granted, if your house is damaged or you have a tree reclining on the front lawn, you want to get the problem fixed as quickly as possible. But taking some extra time to find a reputable contractor or tree care professional can protect you from another type of disaster.
Here are some tips:
Beware of storm chasers: These are unlicensed workers who travel around the country on the heels of storms to offer roof and siding repair or tree-trimming services.
Storm chasers often have magnetic signs on their trucks that can be changed from town to town, says Jody Thomas, vice president of communications for the Better Business Bureau of Greater Maryland. These operators also won't have a permanent address on their paperwork or business cards, Thomas says. And they will pressure homeowners to hire them on the spot.
And because these contractors are unlicensed, homeowners won't have certain consumer protections if problems occur, Thomas warns.
"We recommend, if a stranger comes to your door offering to do work, just say, 'No,'" says Paul Shepherd, a spokesman with Angie's List, a service that grades businesses based on customer reports.
"The best companies are going to be busy," says Shepherd, adding that legitimate firms will be able to prioritize jobs based on the severity of damage. "Be wary of the companies that have too much time on their hands."
Check licenses: Instead of waiting for a contractor or tree service to find you, ask friends and neighbors for companies they have hired and recommend.
Make sure contractors you're considering are licensed by the Maryland Home Improvement Commission. Licenses can be checked online at dllr.state.md.us/license/mhic. Or you can call 410-230-6309 to find out if contractors are licensed or have had complaints filed against them.
Work with an unlicensed business, and you won't be able to be reimbursed by a state-run guaranty fund if the contractor does poor work or leaves the job undone.
"If they're not licensed, they won't be insured," Thomas says — which means that if these hired hands are injured on the job, the homeowner could be liable.
Tree professionals in Maryland must be licensed by the state's Department of Natural Resources. Check the license at dnr.state.md.us/. A tree servicer also must be insured against damage it may do to your property and any injuries suffered by its workers while on the job, Gruhn says.
Don't forget to check the Better Business Bureau at bbb.org for more information on how a company treats its customers.
Bids and down payments: Get at least three bids in writing from contractors.
"If one comes in really low and one really high, that third one can determine who is really being accurate with their pricing," Shepherd says.
Be wary of the ultra-low bid. This could be a warning sign that the contractor is trying to lure you with a cheap price and will ask later for more money, claiming the job is more extensive than anticipated or the materials are more expensive. Or the contractor could be giving you a bid for only part of the job.
Also, beware of a home improvement contractor that asks for all its money upfront. In Maryland, such contractors cannot demand more than one-third of the price of the project in advance.
"We often recommend you tie the remaining payments to progress made on the project," Shepherd says. The final payment can be made when the project is done to the homeowner's satisfaction, he says.
Maryland generally has stronger consumer protections than many states, but it doesn't have a law that bans price-gouging. However, Gruhn says regulators have been able to pursue cases against companies for unfair business practices when the firms didn't tell the consumer the steep price of services ahead of time.
Details, details: Once you decide on a contractor, make sure the two of you are on the same page when it comes to the contract, Shepherd says. The contract should spell out the details of the job, including the scope, materials to be used, start and finish dates, and payment terms, he says.
Advance-fee loans: Homeowners who don't have the cash to make repairs should be wary of companies that guarantee they'll get them a loan — provided consumers pay a fee first. These schemes are illegal.
"They are not looking to lend you money; they are looking to take your money," Gruhn says. "You never get a loan."
Copyright © 2014, The Baltimore Sun