Andrew Bestwina died in March, but his Internet charges continued.
Try as she might, his mother, Pamela Roberts, could not get the provider, Clear Internet, to stop his service.
When she finally found a sympathetic ear at Clear, she was promised a refund for the two months her son was charged posthumously, a total of $156.95.
In the weeks that followed, Sprint gobbled up Clear and the refund got lost in the shuffle.
When the Problem Solver wrote about Roberts in the Oct. 27 column, a Sprint spokeswoman said the refund was inadvertently applied to the credit card on file instead of being sent to Roberts, as had been promised.
The spokeswoman said Sprint would send the $156.95 immediately.
She was true to her word: A check arrived in Roberts' Oak Brook mailbox Thursday.
"It came right when she said it would," Roberts said. "That made me feel good."
In the Oct. 27 column, Roberts said the missing $156.95 had been nibbling away at her. She felt her son would have wanted her to fight for it.
When it arrived last week, she was overjoyed.
"I can't say enough how much that eases my mind that I'm done with that debacle," she said.
Getting with the system
Dorothy and Gary Jesuit are back in Humana's system, but their troubles aren't over.
The Mundelein couple, who appeared in the Oct. 24 column, had trouble booking medical appointments after Humana accidentally wiped their information from its system during the summer.
After the Problem Solver inquired about their case, Humana restored their information and providers were once again able to access their identification numbers to confirm health insurance coverage.
One problem remains. During the months when the Jesuits could not access the Humana system, they could not verify which doctors were in network.
When Dorothy Jesuit injured her ankle during the summer, she went to an orthopedic specialist who had been in network the previous time she visited him, in 2009.
He isn't anymore.
That left her with a $136.52 bill that she says would have been completely covered if the doctor was in network.
"I'm going to owe money because I couldn't get into the system to find a doctor who was in network," she said.