It took a little longer than he hoped, but Thomas McCollom finally has a functional, leak-free refrigerator.
McCollom, featured in the July 23 column, ran into problems with his previous fridge, a Whirlpool he bought Oct. 1 at the H.H. Gregg store in Orland Park.
The $2,099 machine worked well for about three months before the ice-maker broke, resulting in a pool of water on his kitchen floor.
In the months that followed, the Mount Greenwood resident called H.H. Gregg five times to fix the problem, he said. The repairmen fixed the leak every time.
Eventually, the store instructed him to call Whirlpool so that the appliance could be declared a lemon and McCollom could get his money back. Thinking it was a slam dunk, McCollom purchased a second refrigerator from H.H. Gregg, an Electrolux.
But Whirlpool didn't declare his leaky fridge a lemon. That left McCollom with two refrigerators — the broken Whirlpool in his kitchen and the new Electrolux at the H.H. Gregg warehouse.
When the Problem Solver inquired about the case, H.H. Gregg agreed to remove the Whirlpool and replace it with the Electrolux for free.
The new fridge was supposed to be delivered July 20, but H.H. Gregg called McCollom that morning to tell him the appliance had been scratched.
McCollom refused delivery, and was told a replacement fridge would be ordered immediately.
It was delivered Saturday.
"It seems to work fine, with no scratches," McCollom reported Monday.
He said he's working with H.H. Gregg to transfer his extended warranty to the Electrolux.
Here's hoping he doesn't need it.
Gail Werblood drives a 2004 Honda Civic.
Now she has the city-issued paperwork to prove it.
The Hyde Park neighborhood resident, featured in the July 28 column, renewed her city sticker at City Hall in June. It wasn't until several weeks later that she noticed her receipt listed her car incorrectly, as a 2013 Honda Civic del Sol — a model the car company quit making seven years ago.
Hoping to correct the error and avoid potential parking tickets, Werblood began calling the number for the city clerk's office listed on her receipt.
Werblood said she dialed the number more than 50 times over the course of two weeks in July but was never able to get through or leave a message.
When the Problem Solver inquired about the case, the city said Werblood was never at risk of receiving tickets because of the mix-up. It also promised to send her a letter of correction, which arrived late last week.
The letter confirmed she drives a 2004 Civic.
"In the event that you have a receipt that reflects something different, this error in printing will not result in legal or enforcement repercussions," the letter said.
Werblood said she was told the city would look into altering the wording on the city sticker receipts to make it "less harsh." The city would also consider changing its phone system so that it can handle more customer calls, she said.
Finally, the clerk's office will examine why the error was made, Werblood said.
"They carried through on the letter, so I appreciate that," Werblood said. "I see (the letter) as a very good first step, but I would like to know that these other issues are likewise taken care of."