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Comcast 'embarrassed' by aggressive service call

NPR is reporting: Comcast has apologized for a service call that broadcast one of its customer service representatives aggressively repeating questions and avoiding a customer's request to cancel his service.

The broadcast lasts about eight minutes, and was started about 10 minutes into a disconnection request call, according to the customer.

The recording is below. Get the full story at npr.org.



Copyright © 2015, The Baltimore Sun
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