Comcast is apologizing after one of its customer service reps gave a customer a very hard time when he tried to cancel his service.

NPR is reporting: Comcast has apologized for a service call that broadcast one of its customer service representatives aggressively repeating questions and avoiding a customer's request to cancel his service.

The broadcast lasts about eight minutes, and was started about 10 minutes into a disconnection request call, according to the customer.

The recording is below. Get the full story at npr.org.