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Which retailers provide the fastest returns? Not Dell

Amazon.com Inc.E-Commerce IndustryOverstock.com IncorporatedZappos.com

So, the reindeer sweater from Aunt Emma this Christmas isn’t quite your style, so you and thousands of others are now in the process of returning gifts.

Which retailers provide the speediest returns?

STELLAService, which rates the customer service of online retailers, put them to the test. The company ordered and returned several items to the top 25 retailers from various parts of the country during the weeks before Christmas.

The fastest: Amazon.com, whose returns averaged 4.3 days.

Slowest: Avon.com. STELLAService still hadn’t received a refund from the retailer by the time it issued the refund report on Monday.

Runner up to last place: Dell.com. The computer company took 14.3 days — more than 3 times longer than Amazon.

Here are the rest of STELLAService’s results for average refund times:

1.       Amazon.com – 4.3 days

2.       BestBuy.com- 4.7 days

3.       LLBean.com- 4.7 days          

4.       Apple.com- 4.7 days

5.       Williams-Sonoma.com- 4.7 days

6.       HSN.com- 5.0 days

7.       NewEgg.com- 5.3 days

8.       Walmart.com- 6.0 days

9.       HPShopping.com- 6.7 days

10.   SonyStyle.com- 6.7 days

11.   Gap.com-7.0 days

12.   Overstock.com- 7.0 days

13.   Khols.com-7.7 days

14.   Sears.com- 7.7 days

15.   Nordstrom.com- 8.0 days

16.   Macys.com- 8.7 days

17.   Target.com- 9.7 days

18.   Buy.com- 10.0 days

19.   JCPenney.com- 10.0 days

20.   VictoriasSecret.com- 12.0 days

21.   ToysRUs.com- 12.3 days

22.   QVC.com-13.0 days

23.   Zappos.com- 13.3 days

24.   Dell.com- 14.3 days

25.   Avon.com- No refunds yet

 

Copyright © 2014, The Baltimore Sun
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