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UPS holiday rush is fueled by technology with local roots
When Keith Short began delivering packages for UPS in Glen Burnie 23 years ago, he used bulky pads of paper to track parcels and pens that froze in the cold. Today, Short scans packages on and off his truck with a handheld computer that tells him what to deliver where and when, and can even direct him turn-by-turn.
By Lorraine Mirabella, The Baltimore Sun
December 17, 2012