The Interview: Carolyn Y. Woo
Former business dean at U. of Notre Dame takes over Baltimore-based Catholic Relief Services
Dr. Carolyn Woo, the new President and CEO of Catholic Relief Services, is shown in the chapel at the CRS headquarters on West Lexington Street. She was the former dean of the business school at the University of Notre Dame. (Baltimore Sun photo by Amy Davis / January 12, 2012)
Woo took over this month as CRS' chief executive officer and president, replacing 18-year veteran Ken Hackett.
Woo, 57, brings an academic and business background to her job, having most recently served as dean of the University of Notre Dame's Mendoza College of Business. Before that she was an administrator at Purdue University, where she also taught and earned her undergraduate and graduate degrees.
Woo's academic research focused on strategy, entrepreneurship and organizational systems.
Today, Woo oversees a relief agency with an annual operating budget of $823 million and a 5,000-member staff around the world, including about 400 employees in Baltimore.
Nonprofits are major employers in Maryland, with just over 260,000 workers at the end of 2010. In Baltimore alone, the sector accounts for one-third of all private-sector jobs.
Catholic Relief Services helps more than 100 million people in nearly 100 countries, offering programs focused on emergency response, health, education and peace-building, among others.
Woo recently spoke with The Baltimore Sun about her history, her first-year focus at CRS and the challenges facing the organization.
Having moved from Indiana, how do you like Baltimore?
I love Baltimore. I grew up in a city, Hong Kong, and it's been a long time since I've been in the city and [been a part of] city living. I love walking to work and I love the harbor. Hong Kong is a harbor [city], too. … I just am very happy to be here. Baltimore is beautiful, and I'm a big fan of crab cakes.
How did you get involved with Catholic Relief Services?
I've been Catholic all of my life. I was invited to be a board member from 2004 to 2010, and that really got me engaged to the point it transformed me.
What sort of insights did you gain from your experience as a board member?
It allowed me to understand the [organization's] scope. It's a big footprint. It opened my eyes to how effective the work is [that's] done by our people. The third thing that it did for me is it made social services real; you sometimes think it's something that someone else does.
When you see other people doing it on the ground and living in these countries away from home … they're so committed and engaged. That created a question for me: "Are you doing enough?"
You grew up in Hong Kong and attended a school run by the Maryknoll Sisters before coming to the United States for college. How do you think your personal journey informs how you will approach your job?
The first is that probably the seed of missionary work has been sown a long time ago. I was a beneficiary, and I watched [the sisters] work not just for a day or two years but [for] 12 years. … In high school I participated in various student groups … and assisted the sisters working in clinics.
I gave English lessons and a did lot of translation. Growing up, I was part of the work without realizing that I was part of that work.
The second thing is having been part of the work and being a beneficiary, it raises the whole issue of how do I give back. For a long time, it was enough to give money and tell my students to give back. It became not enough.