Why I have a headache behind my right eye

This is not a food post. If you feel this blog should just be about restaurants, please don't get angry. Just skip this and read the next post, which has a lot of food and drink in it. Thank you.

Faithful readers have gathered that one of my goals in life is to see how long I can talk to my service providers without bursting into tears. ...

I'm proud to report that last night I went one hour and 40 minutes.

I'm not exaggerating. From 5:50 p.m. to 7:30 p.m., I was on the phone with Verizon Wireless trying to get the billing department and then a customer service representative to explain my bill to me. Of course, a lot of that time I was on hold listening to Verizon ads. Here's a small sample of how the conversation went:

CSR: A note here shows you declined the Win Back Incentive of a free month of service.

Me: Why would I do that? After two weeks I returned my iPhone because of conversations like this with AT&T. You won me back. I'm back. Why would anyone come back but decline a free month of service. Does that make sense to you?

CSR: I don't know, Ma'am. You will have to talk to the Win Back Department. [Like I want to talk to another Verizon department, especially one with that name.] I wasn't there. I wasn't part of that conversation. I only deal with the future, not the past.

Excuse me. I have to stop blogging now and call Sears. I just got an e-mail saying the rebate claim I put in for the new washer/dryer in my basement is no longer valid because I returned the item. I'm not making this up.

Copyright © 2017, The Baltimore Sun, a Baltimore Sun Media Group publication | Place an Ad